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ILM Level 3

Understanding Quality Management (318)


Description
COURSE OVERVIEW
Designed for supervisors and managers new to quality management, or planning the improvement of a quality management system, this course provides a comprehensive introduction to quality management systems, and the contributions the methodologies can make to organizational effectiveness and performance

The course examines the content of the ISO 9001:2008 quality management system, and provides an overview of best practice in the use of quality tools and techniques. In addition, your will learn about the role of TQM, and the development of continuous quality improvement. methodologies, and in particular on the application of Kaizen.

COURSE DETAILS
- Suitable For: First-Line and Middle Managers and Operations professionals
- 318 Understanding Quality Management in the Workplace (2 credits)
- Course Duration: 20 Hours
- Certification: Download your Certificate on completion
- Additional Resources: Download comprehensive Learners manual, additional articles and worksheets
Content
  • Quality Management 1 - Getting Started
  • Video - The Importance of Quality
  • Video - BMW Quality Management
  • Quality Management 2 - Understanding Quality
  • Video - A Handy Guide to Quality
  • Quality Management 3 - Understanding Quality Standards
  • Quality Management 4 - Understanding ISO 9001
  • Video - UNderstanding ISO 9001
  • Quality Management 5 - Customer and Quality
  • Quality Management - Quiz 1
  • Quality Management 6 - Total Quality Management
  • Video - Introduction to TQM
  • Quality Management 7 - The Costs of Quality
  • Quality Management - Quiz 2
  • Quality Management 8 - Understanding Processes
  • Video - Business Process Management
  • Quality Management 9 - Statistics and Quality
  • Video - Visibility in Process Improvement
  • Quality Management 10 - Understanding Kaizen
  • Video - Kaizen
  • Quality Management 11 - Wrapping - Up
  • Quality Management - Quiz 3
  • Quality Management - Course Evaluation
Completion rules
  • You must complete 90.00% of the content
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