COURSE OVERVIEW
If you want to become the kind of leader who inspires confidence and commitment, you will need to develop exceptional interpersonal communication skills. You will need to refine your skills in assertive communication, and influencing and persuading people of your ideas and your requirements. This comprehensive course is designed for business managers seeking to rapidly improve their skills in interpersonal and written communication. The course will help you improve your techniques for influencing, persuading, directing and advising staff and interacting with senior managers and board members in challenging business contexts.

You will also learn how techniques to listen more effectively, and interpret and use body language to improve the effectiveness of your communication. The second part of the course will help you evaluate and then develop your written communication skills. You will learn how to plan your writing to achieve the right tone and impact, to write highly effective emails, memos and business letters.

COURSE DETAILS
- Suitable For: Middle and Senior Managers
- 408 Management Communication (4 credits)
- Course Duration: 20 Hours
- Additional Resources: Download Learners manual, additional articles and worksheets